Grievance Officer

Pursuant to Rule 3(2) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and Section 8 of the Digital Personal Data Protection Act, 2023, D2D YouthStory Media Pvt. Ltd. has designated a Grievance Officer to address user complaints in a time-bound manner.

Grievance Officer Details

1. Categories of Grievances Handled

• Content that violates the Editorial Code or these Terms of Service;
• Copyright infringement notices;
• Personal data requests (access, correction, erasure) under the DPDP Act 2023;
• Defamation, privacy violations, or impersonation;
• Harassment or abusive content in user comments;
• Other concerns regarding our Services.

2. How to File a Grievance

Email info@d2dnews.com with the following details:

1. Your full name and contact details;
2. Date and time of the incident or content publication;
3. URL of the specific content (if applicable);
4. Detailed description of the grievance;
5. Supporting evidence (screenshots, documents);
6. Your relief sought.

3. Timelines

Stage	Timeline
Acknowledgement of receipt	Within 24 hours
Final resolution & response	Within 15 days of receipt
Take-down (where applicable) of unlawful content	Within 36 hours of valid notice or court / govt order
Removal of impersonation / sexually explicit content	Within 24 hours of complaint

4. Escalation

If the resolution provided by the Grievance Officer is unsatisfactory, you may escalate your concern to the Ministry of Information & Broadcasting or the relevant statutory authority. Contact details and procedures are available on the respective government portals.

5. Frivolous Complaints

Repetitive, abusive, or evidently frivolous complaints may be rejected after due consideration. We will however inform the complainant of the reasons for rejection.

6. Confidentiality

Personal details of complainants are kept confidential and are used only for the purpose of grievance redressal, except where required by law to be disclosed.